Our Refund Policy may change, and we will announce any amendments on our website. The changes will apply after we have given notice. If you do not accept the revised policy, you should stop using our services. Continuing to use our services after the changes indicates your agreement to the new Refund Policy. Refunds are only available if you have paid for a service and meet the refund eligibility criteria outlined below. Refund requests will only be considered if you satisfy the Refund Eligibility Criteria in full. We reserve the right to decline refund requests at our sole discretion if eligibility criteria are not met. The service is deemed delivered upon the initiation of personal data processing, which starts as soon as you provide all necessary documents for visa processing.
1. Refund Process:
Request Procedure: To apply for a refund, complete and submit the "Contact Us" form on our website, selecting "Refund & Cancellation."
Required Information: The refund request must be sent from the email address used to register your visa application. Include your order number, reason for the refund, and any supporting documents.
Processing Time: Eligible refund requests will be processed within 5-7 business days. Note, that this time frame is for our internal processing, not the time it takes for the refund to appear in your account. After submitting your refund request, you will receive an acknowledgment email from us.
2. Receiving Your Refund:
Refunds will be processed via the original payment method used.
For credit/debit card payments, the exact date by which the refund amount will be credited to your account depends on your bank, but it will not exceed thirty (30) calendar days.
3. Refund Eligibility Criteria:
Acceptable Refunds: Supporting documents have not been submitted, and services have not been processed; Services canceled or withdrawn by us; Clear instances of being charged more than once for the same service.
Non-Acceptable Refunds: Partially processed services; Applications registered online but not completed; Incomplete applications; Deciding not to proceed; Incorrect information due to user filling mistakes.
Special Cases: Visa granting is solely at the discretion of government authorities. We do not provide refunds if a visa is delayed due to government policies. If we fail to deliver within the displayed processing time or your application is denied, we may offer a partial refund based on specific circumstances.
4. Chargebacks:
We expect you to contact us using our online form to resolve any problem or issue related to your application and payment before you make any Chargeback request to your bank.
5. Contact Information:
For questions or to initiate a refund request, please do not hesitate to contact us directly.
Address: Office No. 42, Youssef Yaqoub Youssef AL-Sarkal Building, Al Muhaisnah, Deira, UAE.
Website: www.srilankavisit.org | Email: info@srilankavisit.org
