Privacy Policy

Welcome to srilankavisit.org, a website operated by ETAS INTERNATIONAL TOURISM LLC ("ETAS", "Company", "we", "us", or "our"). ETAS INTERNATIONAL TOURISM LLC is a licensed travel and tourism company based in Deira, United Arab Emirates, regulated by the Government of Dubai's Department of Economy and Tourism (Commercial License Number: 1189841, issued on August 22, 2023). We specialize in assisting international travelers with their trips to Sri Lanka, offering support for visa applications, travel advice, and tour arrangements.

This Privacy Policy explains the practices of ETAS INTERNATIONAL TOURISM LLC regarding the collection, use, and disclosure of information that we receive when you access and use our services (the Services), whether through our website located at srilankavisit.org or other websites we may own or control (the Website), or through contacting us by telephone or other forms of communication. This Privacy Policy applies only to our services and does not apply to any third-party websites, services, or applications, even if they are accessible through our Services or the Site. We aim to protect our customers' privacy and the confidentiality of the information they provide. You should read this privacy statement carefully before continuing to use this website.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject, shall always be in line with the General Data Protection Regulation (GDPR) and in accordance with the country-specific data protection regulations applicable to us. By using the Service, you consent to the practices described herein.

Personal data means any information about an individual person from which that person can be identified. It does not include data where the identity has been removed, i.e., anonymous data.

Our Company collects, stores, and uses data to provide services to you as follows:

Identity Data includes (for each traveler) first name, maiden name, last name, username or similar identifier, marital status, title and gender, age(s) or date(s) of birth, passport number, nationality, and country and/or state of residency.
Contact Data includes billing address, delivery address, email address, and telephone numbers.
Financial Data includes bank account and payment card details.
Transportation Data includes details relating to or necessary for providing products and services you desire or have purchased from us, such as travel dates, destination, trip type (e.g., pleasure, adventure, business), and booking and/or tour operators.
Technical Data includes the Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
Profile Data includes purchases or orders made by you, as well as your interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our Site and Services.
Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you.

Information you give us
You directly provide ETAS INTERNATIONAL TOURISM LLC with most of the data we collect. We collect and process data when you:

* Register online, contact us to ask a question, or place an order for any of our products or services.
* Provide information or documents required to process your order via email or our website.
* Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

Automated technologies or interactions
As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

Information from third parties
We may receive information about you from third parties, including analytics providers such as Google, advertising networks such as Facebook, and search information advertising providers such as Google AdWords.

We collect your data so that we can:

* Deliver our Services and support or carry out the transactions you have requested.
* Handle your support tickets related to the Services.
* Send communications to you, including information about your transaction status, order confirmations, specific products and services, events, promotional offers, and surveys.
* Facilitate your use of our website, including blogs, resources, and webinars.
* Offer Live Chat assistance to respond to your online inquiries.
* Facilitate communications with our business partners.
* Customize, analyze, and improve our Services, technologies, communications, and relationship with you.
* Better understand our customers based on interests and interactions with our website.
* Personalize website content and implement your preferences.
* Enforce our conditions of sale, website terms, and separate contracts (if applicable) with you.
* Prevent fraud and other prohibited or illegal activities.
* Protect the security or integrity of our website, our businesses, and our Services.

We do not use any personal data relating to individuals in the European Economic Area and the UK for any marketing communications or advertising unless such individuals have opted in to receive marketing communications or advertising from us.

We implement a variety of security measures to maintain the safety of personal data when a user enters, submits, or accesses their personal data.

If you use your credit or debit card to purchase a service through us, the payment information is transmitted directly to our PCI-DSS compliant payment processors. ETAS INTERNATIONAL TOURISM LLC does not store full payment card details.

We offer the use of a secure server for srilankavisit.org. All personally identifiable information you supply via our website is transmitted via a Secure Socket Layer (SSL) or similarly secure technology. We allow personally identifiable information to be accessed only by persons with specified rights.

Due to the open nature of communication through the Internet, we cannot guarantee that communications between you and us will be free from unauthorized access by third parties, nor that third parties will not be able to circumvent the safeguards we have put in place.

Except as described in this privacy statement, we will not disclose your personal information to a third party without your prior consent and as permitted under applicable laws. We do not sell (or exchange) your personal information for monetary compensation.

We may use and/or share your Personal Information with third-party vendors and service providers under contract with us who help with our business operations. These services may include:

* Supplying travel-related services like visa processing, travel insurance, car rental, hotel booking, tour booking, and flight booking.
* Providing customer service.
* Sending marketing communications (subject only to your express consent).

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law when we believe in good faith that disclosure is necessary to protect the rights of our property, clients, or our customers.

We will keep your personal data on our records for as long as we have an ongoing legitimate business need to do so or until you delete or modify your information. This includes providing you with a service you have requested from us or complying with applicable legal, tax, or accounting requirements.

Personal Data is retained for up to 180 days after cancellation or withdrawal of registration, unless longer retention is required by law. Usage Data is kept for a shorter period unless needed for security, functionality, or legal compliance.

Please contact us using the details provided under the "Contact Us" section should you require further information on our record retention procedures.

Subject to applicable laws, you may have certain choices available regarding your information.

Account Information. You may access certain information and delete or modify it by accessing and editing your account profile.
Marketing Emails. Subject to applicable laws, we may send you marketing emails. To opt out, you may click on the "unsubscribe" link in such emails. Please note that we may still send you transactional communications, such as about the status of your travel visa, even if you opt out of marketing emails.
Cookies & Analytics. You can opt out of certain cookie-related and analytics processing by following the instructions in this Policy.

Before we process any request, we may request personal data to verify your identity. You will not usually have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests within one month. To exercise your rights, use our Contact Us form or email info@srilankavisit.org.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

You can set your browser not to accept cookies; however, in a few cases, some of our website features may not function as a result.

We may contract with third-party service providers to assist us in better understanding our site visitors. Presently, the only third-party analytics service provider we use is Google Analytics. For Google privacy practices, see https://business.safety.google/privacy/

Our website may include links and connections to third-party websites, products, and services and so-called community plug-ins of third parties (such as Facebook, Instagram, LinkedIn, YouTube, and Twitter). Your interactions with those third parties are subject to such third parties' privacy policies or notices. We recommend that you familiarize yourself with those third-party privacy policies before providing any Personal Data.

We may amend this Privacy Policy periodically. Material changes will be announced via email or prominent in-app notice before they become effective. Continued use of the Service after notice signifies acceptance of the revised policy.

If you have any questions about our privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us:

ETAS INTERNATIONAL TOURISM LLC
Office No. 42, Youssef Yaqoub Youssef AL-Sarkal Building,
Al Muhaisnah, Deira, UAE
Commercial License Number: 1189841, issued on August 22, 2023

Email: info@srilankavisit.org